Client Care

  • Private Sundays was born out of the desire to create a luxury home fragrance line, free-from toxic ingredients. Here are the three pillars we always aim to stand behind and continue to practice:

    Non-toxic: The essential oils in our products are natural and non-toxic, free-from phthalate, petroleum, synthetic fragrances and dyes.

    Premium Grade Fragrances: Our products are formulated with premium-grade fragrances and essential oils to ensure their authenticity.

    Cruelty-free & Vegan: We use Coconut Apricot Soy Wax to create our candles. Our products are cruelty-free and vegan, reflecting our commitment to ethical and sustainable practices.

  • All of our products are carefully inspected before they are shipped. Due to the nature of our products, we are only accepting exchanges at this time for store credit.

    Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. Private Sundays cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item, we will process your exchange. If applicable, unprocessed orders may be refunded if contacted within 24 hours at support@privatesundays.com.

  • Priority Mail Shipping

    All Domestic US shipping is by USPS. All orders are shipped from Miami, Florida. Private Sundays ships via USPS. Shipping rates will be calculated at the end of purchase. Shipping prices may vary depending on weight and distance. We provide free USPS® Priority Mail shipping on all Domestic US orders over $125. Please allow 3 to 5 business days to pack and process your order before it ships. Orders placed on Saturday, Sunday, or any national holiday will be processed within the following 3 to 5 business days.

    Private Sundays is not responsible for any lost or stolen packages. Due to high shipping volumes and demand, please note that shipping carriers are experiencing delays nationwide. We will not be held responsible for carrier delays due to weather and/or other circumstances out of our control. Our USPS Priority Mail Shipping is Tracked and Insured via USPS.

    International Shipping

    Private Sundays offers International shipping to more than 180 countries, including Canada, Mexico, and Australia. Estimated delivery dates are approximately 6-8 Business Days. Actual number of days may vary based on origin, destination, and customs delays.

  • Once an order has been processed, we regret that we are unable to make changes to the address provided. We advise reviewing all details carefully before finalizing your purchase to ensure accurate delivery.

  • Still have questions? We're happy to help! Please email us at support@privatesundays.com and we will get back to you within 72 hours.